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Reset Your Own Password

You can reset your Blackboard password yourself anytime 24/7 without having to wait for tech support.  Very important: you will need access to your GTC student email because a link will be sent to that email in order for you to reset your Blackboard password. 


To reset your password, go to the Blackboard login screen ( and click on "Forgot Your Password" and then follow the instructions.




Help Desk

Help us help you!

We will be able to assist you faster if you provide us with the necessary information when you first contact us. Please follow these tips:

  • Use your GTC student email when communicating with us to help verify that you are an official student.
  • Include your name and student ID number in your message.
  • Include the name of the course, CRN number and instructor name if your issue is related to a course.
  • Include a screenshot of your computer screen to show us the problem you are experiencing.

Contact us online by filling out the Helpdesk Request Form 

Email us at

Call us at 678-226-6682

Text us at 678-552-4659

Visit us at the Lawrenceville campus: Building 100, Room 407

Visit us at the Alpharetta-North campus: Office 150- Stop by the front desk and ask for Blackboard Support.

Blackboard Help Desk  Hours of Operation:          
Mon-Thur 8 am - 5pm
Friday 8 am - 4 pm

Response Time:

Emails and phone calls sent during regular business hours will receive a response on the same day.  Emails and phone calls sent after business hours will receive a response on the next business day.