A quick look into our libraries collection...Hospitality Management
by Jozina Cappello on 2021-11-16T00:58:00-05:00 | 0 Comments
Our collection is varied in its holdings, with many hidden treasures. This series of blogs will highlight a few of our holdings that just might interest you.
Today's blog highlights some of our eBooks that cover Hospitality Management.
This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. Using data from research completed in these industries, it hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. A key feature of this volume is that it focuses on staff perspectives and perceptions of service encounters and delivery rather than on customer or management perspectives. This will provide students, lecturers, management and customers with fresh and clear understandings of the demands made on staff, but also the perspectives from which the demands are seen. The chapters clarify to students how to apply academic knowledge within customer service contexts and include learning objectives, questions and summaries.
Travel, Tourism and Hospitality: Global Dynamics is a book which would help in answering the question that how these three sectors have managed to offer the world's third largest economic activities in direct earnings. The book highlights the history of travel and tourism along with the evolution of hotels and motels industry. Provides reader with an in-depth understanding about the travel agencies and tour operations from where they get their vacation tickets booked and arranged. The book would also take its reader to tour on various types of food service facilities and lodgings.
This new textbook provides a comprehensive overview of sustainable tourism framed around the UN's sustainable development goals. It examines the origins and dimensions of sustainable tourism and offers a detailed account of sustainable initiatives and management across destinations, the tourism industry, public sector and leading agencies. The book explores the principal values and priorities in sustainable development through a better understanding of values, ethics and human nature. It covers a broad range of studies from an array of disciplinary perspectives and includes learning objectives, discussion questions and international case studies throughout. It is an important text for students and researchers in tourism and sustainability.
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