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Password Reset

Need to reset your password? Please call 770-962-7580 and ask for the IT student help desk.



Help Desk

Help us help you!

We will be able to assist you faster if you provide us with the necessary information when you first contact us. Please follow these tips:

  • Use your GTC student email when communicating with us to help verify that you are an official student.
  • Include your name and student ID number in your message.
  • Include the name of the course, CRN number, and instructor name if your issue is related to a course.
  • Include a screenshot of your computer screen to show us the problem you are experiencing.

Contact us online by filling out the Helpdesk Request Form 

Email us at

Call us at 678-226-6682

Text us at 678-552-4659

Visit us at the Lawrenceville campus: Building 100, Room 606

Visit us at the Alpharetta-North campus: Academic Affairs Office Room 231

Blackboard Help Desk  Hours of Operation:          
Mon-Thur 8 am - 5 pm
Friday 8 am - 4 pm

Response Time:

Emails and phone calls sent during regular business hours will receive a response on the same day.  Emails and phone calls sent after business hours will receive a response on the next business day.